Frequently Asked Questions

Wagyu A5 Bms12 is best cooked lightly to preserve its natural tenderness and flavor. For steaks, sear each side on high heat for a few minutes, depending on the thickness. It’s ideal for grilling, pan-searing, or even sous-vide.

Our Wagyu A5 Bms12 comes from trusted farms in Japan (Kagoshima) and other premium regions, ensuring the highest quality. We select only the best cuts that meet strict standards for marbling and tenderness.

To maintain its freshness, store Wagyu A5 Bms12 in the refrigerator if you plan to use it within a few days. For longer storage, freeze it in an airtight container or vacuum-sealed bag to preserve its quality.

If you receive a damaged or incorrect order, contact us within 24 hours at info@wagyudelight.nl or call us at 0684913538. Please include clear photos of the issue to help us resolve it quickly.

Yes, in cases where we are at fault (damaged or incorrect deliveries), we provide a full refund or a replacement. Refunds are processed within 5-7 business days once the claim is approved.

Orders can only be canceled if they have not yet been processed. Contact our customer service as soon as possible to request a cancellation.

Orders placed before 12:00 PM are delivered within 1-2 business days using specialized courier services designed for fresh and refrigerated products.

• Free shipping for orders over €100.
• A flat shipping fee of €15.00 for orders under €100.
• Shipping with a cool pack for meat products is charged at €17.50 to ensure freshness.

All our products are carefully packed with cool packs to maintain freshness and quality throughout transport.

Currently, we only deliver within the Netherlands and Belgium to ensure the highest quality of fresh Wagyu A5 Bms12.

For further questions, don’t hesitate to reach out to us!

Please ensure someone is available at the delivery address during the designated time slot, as fresh products cannot be returned to the distribution center.