Frequently Asked Questions

How do I store Wagyu A5 Bms12?

To maintain its freshness, store Wagyu A5 Bms12 in the refrigerator if you plan to use it within a few days. For longer storage, freeze it in an airtight container or vacuum-sealed bag to preserve its quality.

What should I do if my order is damaged or incorrect?

If you receive a damaged or incorrect order, contact us within 24 hours at info@wagyudelight.nl or call us at 0684913538. Please include clear photos of the issue to help us resolve it quickly.

Do you offer refunds?

Yes, in cases where we are at fault (damaged or incorrect deliveries), we provide a full refund or a replacement. Refunds are processed within 5-7 business days once the claim is approved.

Can I cancel my order?

Orders can only be canceled if they have not yet been processed. Contact our customer service as soon as possible to request a cancellation.

How long does delivery take?

Orders placed before 12:00 PM are delivered within 1-2 business days using specialized courier services designed for fresh and refrigerated products.

What are the shipping costs?
  • Free shipping for orders over €100.
  • flat shipping fee of €15.00 for orders under €100.
  • Shipping with a cool pack for meat products is charged at €17.50 to ensure freshness.

Didn’t find your answer?

Don't hestitate to contact us at info@wagyudelight.nl or call 0684913538 for assistance.